Shipping policy
Shipping policy
Shipping options and charges depend on the products in your order, the fulfillment service, and your delivery address. Available options and applicable charges are shown at checkout.
Order processing
Orders must be processed and prepared before they are handed to a carrier. Processing time varies by product and fulfillment service and is separate from shipping transit time. We do not promise a single processing window for every product. Review any product-specific information before ordering, or contact us through our Contact page for help with timing.
United States delivery
For products covered by our general shipping profile, domestic Economy has an estimated transit time of 5–8 business days and Standard has an estimated transit time of 3–4 business days after carrier collection. Availability and charges depend on your order and are shown at checkout.
United States Free Delivery is available for products covered by our Free Shipping profile where that option applies. This option does not specify a fixed delivery window. Free delivery does not mean a guaranteed arrival date.
International delivery
For eligible products covered by our general shipping profile, rest-of-world options include carrier-calculated USPS First Class Package International, USPS Priority Mail International, USPS Priority Mail Express International, and DHL Express Worldwide. Available services, charges, and estimates depend on the destination and shipment and are shown at checkout when available.
Product-specific Standard and Priority options
The following windows are estimates stated in the shipping option names for products fulfilled through our ShineOn profile only. They are not storewide delivery promises and do not include order processing:
- USA Standard: 2–5 days via USPS. USA Priority: 1–2 days via FedEx.
- Canada Standard: 4–8 days via DHL/FedEx. Canada Priority: 2–5 days via FedEx.
- International Standard: 3–10 days via DHL/FedEx. International Priority: 2–5 days via FedEx, for eligible destinations.
Products covered by our Zendrop profile may offer Free Shipping where available at checkout. This profile does not specify a fixed transit window.
Delivery estimates
Estimates vary by carrier, destination, product, and fulfillment service. Processing, customs clearance, carrier disruptions, holidays, and other delays can affect arrival times. Estimates are not guaranteed arrival dates. For products or services without a stated window, contact us for guidance rather than relying on another product's estimate.
Tracking your order
When tracking information is available for your shipment, use it to check progress on our Track Order page, also linked in our main menu. Updates depend on information supplied by the carrier and fulfillment service and may not appear immediately. If tracking is missing or you need help with a shipment, contact us through our Contact page.
Duties and import fees
Cross-border shipments may be subject to duties, import taxes, or carrier clearance fees. Where these charges have not been collected at checkout or prepaid for the shipment, the recipient is typically asked to pay them by the carrier or customs authority before or at delivery. Applicable charges and collection arrangements depend on the destination and shipment. Review the charges shown at checkout and any notices from the carrier or customs authority.